1. Introduction

JoyReelClub Social Casino ("we", "us", "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: JoyReelClub Social Casino, 123 Gaming Street, London, E1 6AN, United Kingdom

Contact: privacy@joyreelclub.com

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number when you contact us or subscribe to updates
• Age Verification: Confirmation that you are 18 years or older
• Communications: Messages you send through contact forms or email

2.2 Information Automatically Collected

• Usage Data: Pages visited, time spent, games played, features used
• Device Information: IP address, browser type, operating system, device type
• Cookies: Small data files stored on your device (see Cookie Policy section)

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our social gaming platform
• To verify age requirements (18+)
• To respond to your inquiries and provide customer support
• To improve our website and user experience
• To comply with legal obligations
• To protect against fraud and abuse

Legal Basis for Processing (UK GDPR)

We process your personal data based on:

• Consent: When you voluntarily provide information or accept cookies
• Legitimate Interests: To operate and improve our service, prevent fraud
• Legal Obligation: To comply with age verification requirements and UK law

4. Cookies and Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

4.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality, age verification, and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our website

4.3 Managing Cookies

You can control cookies through your browser settings. However, blocking essential cookies may prevent you from using certain features. To manage your cookie preferences, use the cookie settings tool on our website.

5. Data Sharing and Disclosure

We do NOT sell your personal data. We may share your information only in the following circumstances:

• Service Providers: Third parties who help us operate our website (e.g., hosting providers, analytics services)
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or asset sale

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption for all data transmission
• Security headers (HSTS, CSP, X-Frame-Options)
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by UK law. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact us at: privacy@joyreelclub.com or visit our GDPR (UK) page.

9. Children's Privacy

Our website is NOT intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

10. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure adequate safeguards are in place as required by UK GDPR.

11. Third-Party Links

Our website contains links to third-party websites (e.g., responsible gaming organisations). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the updated policy.

13. Contact Us & Complaints

If you have questions, concerns, or wish to exercise your data rights, please contact us:

Email: privacy@joyreelclub.com
Phone: +44 20 1234 5678
Address: JoyReelClub Social Casino, 123 Gaming Street, London, E1 6AN, United Kingdom

Right to Lodge a Complaint: You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113